The following terms and conditions apply to your use of these holiday promotions. These promotions are valid for 30 days for promotional destinations. The customer has a maximum of 30 days to request a refund. Once the request is made, the customer service department guarantees an immediate refund. This transaction is processed by orlangenial.com. We ensure that our customers have the best experience through our website. By registering, you confirm that you are over 25 years old and must make your reservation at least 20 days before your travel date.

*The tourist is responsible for paying government taxes.

At Orlando Genial, we respect your privacy and understand the importance of the information you entrust to us. These privacy policies describe the practices employed by orlandogenial.com regarding the information you provide through the use of our website and/or applications across different platforms.

How do we keep your information safe?
orlandogenial.com takes the security of its users very seriously by implementing appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, as well as to prevent accidents or loss of data.

What information do we collect from you?
When you use our services, orlandogenial.com automatically collects certain information related to your computer or other device used to access our services, including:

• The IP address of your computer,

• The unique identifier of your mobile device,

• Technical information about your computer or mobile device (device type, identification number, search engine used, operating system, or platform).

How do we use this information?
We use the information we collect about you for various purposes, primarily to:

• Verify your eligibility for using a specific service,

• Respond to your inquiries or needs as accurately, quickly, and effectively as possible,

• Analyze and understand our audience (location, how they use our services, what they like most about our offerings, etc.).

Fraud Prevention:
orlandogenial.com reserves the right to disclose user information when deemed necessary for investigation, prevention, or compliance with legal requirements to clarify suspected illegal or fraudulent activities. This also applies to protecting the safety and/or rights of our users, our company, or third parties.

Legal Purposes:
orlandogenial.com will share user information if required by legal or governmental authorities to comply with the law and not interfere with any legal investigation.

Information Considerations:
To use our services or access certain information on our website, we may ask you to register. In this case, you will be required to provide certain personal details, which may include your email, name, and phone number.